Privacy Policy – Oestjydsk Turistbusser

Last updated: 18th October, 2025

1. Who we are

This mobile app is provided by Østjydsk Mini- og Turistbusser, a Danish transport company offering professional bus and minibus rental services.

Company: Østjydsk Mini- og Turistbusser
Address: Rudolfgårdsvej 14, 8260 Viby J, Denmark
Email: info@ojtb.dk
Phone: +45 86 19 54 00

2. Purpose of the App

The Oestjydsk Turistbusser App allows both customers and drivers to manage transportation activities efficiently.

For customers:

• Search for trip routes and destinations

• Request and confirm bus bookings

• View trip details and booking history

For drivers:

• Verify and manage assigned trips

• Start and stop live GPS tracking during active trips

3. Data we collect

We collect only the data needed to operate and improve our services.

Customer data

• Name and contact details (email, phone) – used for booking confirmation and communication

• Search and trip details – pickup/drop-off locations, travel dates, and preferences

• Payment information – securely processed via trusted payment gateways (not stored on our servers)

• Device information – app version, OS type, for diagnostic purposes

Driver data

• Trip ID and assignment details – to verify assigned trips

• Location data (GPS) – collected only during active trips

• Device information – used for stability and diagnostics

4. How we use data

We use your information to:

• Process and manage bookings

• Communicate confirmations, updates, and trip changes

• Provide live location updates to operations staff and, if applicable, customers

• Ensure operational efficiency and safety

• Improve app performance and user experience

• Comply with legal or regulatory obligations

5. Data sharing

• We do not sell or share any personal data with third parties for marketing.

• Data is shared only with Østjydsk Turistbusser operational staff or trusted service providers (e.g., payment gateways, hosting services).

• Data may be disclosed to authorities if required by Danish law.

6. Data retention

• Booking information is stored as required for accounting and customer support.

• Location data from drivers is stored only while a trip is active and deleted automatically afterward.

• Minimal diagnostic logs may be temporarily stored to improve app stability.

7. Security

We employ industry-standard encryption, secure servers, and restricted access controls to protect all data.
While no system is entirely secure, we continuously monitor and enhance our security practices.

8. Children’s privacy

Our app is intended for adult customers and professional drivers.
We do not knowingly collect data from children under 13 years of age.

9. User control

• Customers can request deletion or correction of their data by contacting us at info@ojtb.dk.

• Drivers can start or stop location sharing at any time.

• Location tracking is never activated automatically without driver consent.

10. Changes to this policy

We may update this Privacy Policy periodically.
All updates will be available in the app and on our website, showing the latest “Last updated” date.

11. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Privacy Team – Østjydsk Mini- og Turistbusser
Rudolfgårdsvej 14, 8260 Viby J, Denmark
Email: info@ojtb.dk
Phone: +45 86 19 54 00